Artificial Intelligence and Automation

Artificial Intelligence (AI) and Machine Learning have evolved from buzzwords to mainstream technologies, transforming several industries. In the near future, we can expect AI and ML to play an even more significant role as they integrate with various applications and systems. Some of the trends to watch include AI-powered natural language processing for improved human-computer interaction, deep reinforcement learning enabling AI systems to learn from trial and error, improving decision-making processes, and AI-driven cybersecurity advancements to protect against hacking and data breaches.

Robotic Process Automation, or RPA, is a technology that uses software robots to automate repetitive, rule-based tasks in organizations. The RPA market is expected to grow and transform various business processes. Some of the anticipated trends include the integration of AI and Machine Learning into RPA systems to enhance decision-making capabilities, increased adoption of RPA in industries such as banking, insurance, healthcare, and retail for process optimization and cost reduction, and the development of user-friendly and easily customizable RPA tools, enabling wider adoption among small and medium-sized businesses.

Extended Reality and Internet of Things

Extended Reality (XR) is an umbrella term that covers Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR) technologies. As XR gains increased adoption, we’ll see the rise of new interactive and immersive experiences in the gaming, entertainment, and education sectors, as well as wearables and smart glasses, which are becoming more mainstream, offering a hands-free MR experience. Despite its slow adoption so far, Apple’s potential entry into the AR/VR market could also spur rapid growth of the XR industry.

The Internet of Things (IoT) will continue to change how we interact with the world around us, with an increasing number of devices being connected to the Internet. In the near future, we can witness IoT device security improvements, addressing vulnerabilities in connected devices, and applications expanding into healthcare, agriculture, and urban planning sectors. Edge computing may also bolster the performance of IoT devices by moving computation closer to the data source.

Voice Tech and Blockchain

Voice technology is becoming increasingly popular, and its adoption will continue to rise. As advancements in natural language processing and machine learning are made, voice assistants will become even more capable and user-friendly. Key developments in voice technology may encompass increased integration of voice assistants into everyday devices, such as televisions, automobiles, and household appliances, voice-driven customer service systems, providing seamless and personalized customer experiences, and the expansion of voice technology across multiple languages and accents, making it more accessible to a global audience.

Blockchain technology is gradually moving beyond its initial association with cryptocurrencies and finding new applications. Watch out for decentralized finance (DeFi) platforms making traditional financial services accessible to a broader audience, blockchain-based systems being used in supply chain management and logistics for increased transparency and traceability, and non-fungible tokens (NFTs) and their continuing impact on the art, gaming, and entertainment industries.

5G and Quantum Computing

Quantum computing has the potential to revolutionize industries, thanks to its ability to solve complex problems in a fraction of the time that traditional computers take. Developments in the quantum realm may include advancements in quantum cryptography to ensure secure data transfer, the collaboration between academia, governments, and the private sector to accelerate quantum research and development, and the successful implementation of hybrid quantum-classical computing systems for solving optimization tasks.

The rollout of 5G has begun, promising higher speeds, lower latency, and improved reliability. The impact of the wider adoption of 5G might lead to remote work and learning capabilities being more effective, thanks to improved video streaming and collaboration tools. New IoT applications may also be able to leverage 5G infrastructure to enhance data transfer speeds and device responsiveness, and gaming experiences could be enhanced as cloud gaming platforms become more mainstream.

Also Read: Benefits of Machine Learning and AI

Green Technologies

As concerns about climate change and environmental issues grow, technology will play a critical role in addressing these challenges. The IT industry will likely continue to align with sustainable practices and develop eco-friendly solutions. Many businesses will focus on energy-efficient data centers and network infrastructure to minimize carbon footprints and reduce energy consumption. The adoption of circular economy principles, including designing for longevity, repairability, and recyclability of electronic devices will also be a focus, along with the development of smart cities and green technologies, improving overall environmental performance and resource management.

The world of technology is constantly evolving, and the future will see the IT industry reaching new heights. Keeping up with these emerging trends, innovations, and potential game-changers is crucial for both businesses and consumers alike. By staying informed and prepared, we can collectively harness the opportunities of these breakthrough technologies to shape a brighter future.

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How Does Augmented Reality Work- The Details

Augmented reality overlays the virtual world on the real world. The first of many questions one could ask in that case is, how does augmented reality work?

Augmented reality uses a device’s camera, sensors, and processing unit to track and map the user’s environment and overlay digital information on top of it. The process of creating an AR experience typically involves the following steps:

Tracking and Mapping

The first step in creating an AR experience is to track and map the user’s environment. This is done using the device’s camera and sensors, such as accelerometers and gyroscopes, to gather information about the environment. This information is then used to create a 3D map of the environment, which determines the position and orientation of the device with the environment.

Recognition

Once the environment has been tracked and mapped, the AR software must recognize the relevant objects or images. This step is particularly important for marker-based AR, where a specific image or object is used to trigger the overlay of digital information.

Overlay

AR software overlays digital information on top of the real-world view once the environment has been tracked and mapped and the relevant objects have been recognized. The overlay can be interactive and responsive to the user’s movements and actions, allowing for a more immersive experience.

Display

The final step is to display the augmented reality experience to the user. This is typically done using the device’s display, such as a smartphone or tablet screen, or head-mounted displays (HMD) like Microsoft Hololens or Magic Leap.

Hardware and Software

The use of AR requires hardware and software components, as discussed below.

Hardware

A device with a camera, sensors and a processing unit is required to use augmented reality. The most common devices used for AR include smartphones, tablets, and head-mounted displays (HMDs), such as the Microsoft Hololens and the Magic Leap.

Smartphones and tablets are widely available and are typically used for marker-based AR experiences, such as the popular mobile game Pokemon Go. These devices use the camera and sensors to track the marker and display the overlay of digital information.

Head-mounted displays are typically used for more advanced and immersive AR experiences. These devices are worn on the head and have built-in cameras, sensors, and displays, allowing for a more immersive experience.

In addition to smartphones, tablets and HMDs, other specialized hardware devices can be used for AR. For example, AR-enabled smart glasses and smart contact lenses are under development, which would allow for a more subtle and natural AR experience.

Software

The AR application is what the end-user interacts with to create AR applications.

AR apps and games are typically created using code-based platforms like Unity and no-code platforms like PlugXR. They use Software Development Kits (SDKs) like Vuforia, ARKit, and ARCore. These platforms are also loaded with powerful features like cloud editors, no-code drag & drop to help creators build immersive applications faster.

Hardware and software are important components of augmented reality. As technology continues to improve, we expect to see more advanced hardware and software for augmented reality to enable more immersive and natural AR experiences.

Use Cases of Augmented Reality

Augmented reality has several applications, including but not limited to the following:

1.    Gaming

One of the most popular uses of augmented reality is in gaming. Games like Pokemon Go, Ingress, and Harry Potter: Wizards Unite uses AR to create an immersive gaming experience that combines the real and virtual worlds. Players can explore their surroundings to find and catch virtual creatures, complete tasks, and interact with other players. This enhances the overall gaming experience and encourages players to get out and explore the real world.

2.    Marketing

Augmented reality is used to create interactive and immersive brand experiences. For example, Ikea’s Place app allows users to see how furniture would look in their home before making a purchase. In contrast, Lowe’s Holoroom allows customers to design and visualize home improvement projects. By using AR, companies can give customers a realistic and engaging experience with their products, making it more likely that they will make a purchase.

3.    Healthcare

Augmented reality assists with surgeries, training and patient education. AR-enabled visualization technologies allow surgeons to overlay patient-specific information on top of real-time images during surgeries, enabling them to see important details that would be otherwise invisible. Also, with the help of AR, medical students can practice complex procedures and surgeries in a simulated environment, which is much safer than practicing on live patients.

4.    Architecture and Construction

AR can assist architects and builders in design and construction. Architects can create virtual models of buildings and walk through them in 3D, allowing them to identify potential problems before construction begins. Similarly, builders can use AR to overlay digital information on the physical construction site, allowing them to see how the finished project will look and identify potential issues.

5.    Military and Law Enforcement

AR can enhance the situational awareness and decision-making of military and law enforcement personnel. AR-enabled head-mounted displays can provide real-time information to soldiers and officers in the field, such as maps, thermal imaging, and communication links. This allows them to make better decisions and operate more effectively in dangerous and challenging environments.

As AR technology advances, it will become more accessible, reliable, and user-friendly, driving more people to adopt it daily.

Conclusion

Augmented reality enhances the perception of reality by overlaying digital information onto it. It can be used in various applications, such as gaming, education, and marketing. As technology continues to improve, we expect to see more and more augmented reality applications in our daily lives.

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Unlike the conventional Internet, which you as a user only consume, in the Metaverse, you become part of a virtual world in which you can move freely. There are hardly any limits to its use.

What Is The Metaverse?

The Metaverse is the vision of a shared online world in which the real and virtual worlds merge. It combines virtual reality (VR) and augmented reality (AR) aspects.

Users create their own digital identities, so-called avatars, to visit the Metaverse, meet friends, shop, play, work, or study.

Like the real world, the Metaverse cannot be ended or paused, and all events occur in real-time.

Actions in the Metaverse are linked to activities in the analog world. As a result, the lines between objective and digital reality are becoming increasingly blurred.

The big tech giants have long since recognized that the Metaverse has enormous future potential. For this reason, Mark Zuckerberg’s Facebook also underwent a rebranding process and is now called Meta.

Decentralization And The Blockchain

But the Metaverse will not only be claimed and controlled by Facebook or other big technology companies like Google or Amazon because one of the critical properties is decentralization.

Unlike in Web 2.0. so there are no centralized platforms, and this means that basically anyone can create a new world or room in this Metaverse. Digital meetings and interactions take place virtually peer-to-peer, without any middleman.

This decentralization is already known in the area of ​​cryptocurrencies. Here, too, the so-called blockchain is used, via which people can interact, communicate and trade directly with each other. So no bank or state intervenes.

Meta is not the only company concentrating on the future Metaverse model. More than $4 billion was invested in start-up companies working to develop the technological infrastructure of the Metaverse in October 2021 alone. And that’s just the beginning because the possibilities are endless.

What Can The Metaverse Be Used For?

Gambling In The Metaverse

Cities like Las Vegas and Macau show that casinos are closely related to live entertainment, light, and luxury. But if you don’t have the time and leisure to visit an analog casino, then the online casino is usually the next best choice. After all, the Internet offers a massive range of games and information, from high-stakes poker tournaments to more straightforward explanations of blackjack rules, so even beginners can try their luck.

The Metaversum now combines both – the diversity of the online world and the social aspect and the splendor of the real casinos. In the Metaversum Casino, guests can interact and move freely around the room, making payments via decentralized cryptocurrencies or NFTs.

Users can sit comfortably at home while playing while their avatars move through the virtual world. One of the Metaversum platforms where it is already possible to play casino games is the 3D VR Ethereum-based Decentraland.

Once the technology has fully matured, there are no longer any limits to the possibilities of play. It can e.g., For example, real-time poker tournaments can be hosted in the most glamorous and imaginative casinos in the virtual world because casinos in the Metaverse are not subject to the rules of the analog world. The venue could, e.g., B. Mars or the bottom of the ocean.

Appointments In The Metaverse

The fact that you can find love online is no longer new. Apps like Tinder and OK Cupid have connected singles for years. But in the Metaverse, people can now meet on unique dates. The Indian start-up company Mingout invited, e.g., two loyal users who recently went on a romantic date on the moon. But it doesn’t have to be a romantic meeting. Friends can also meet in the Metaverse.

Trade and Marketing In The Metaverse

Innovative forms of customer dialogue are currently being developed in the Metaverse. Digital objects are bought with analog money. For example, users can walk digital Vans shoes for their avatar and pay for them with real money.

At the virtual concert of pop singer Zara Larsson, visitors to the merchandise stand took full advantage of dressing their avatars in T-shirts and taking selfies with the singer. Larsson earned a million dollars with it – analog money at that.

Dynamic interaction platforms are developing, which could be extremely important for brands to maintain customer relationships. These include, e.g., B. Co-creations that occur in real-time and indirect exchange and make the development process more efficient. Developments can be tested directly, and only pieces that have already been well received in the virtual world could then be produced in real life.

Education In The Metaverse

Any graphical style can be used in the Metaverse, making the environment graphic, e.g., B. in Minecraft or Fortnite, or can be displayed very realistically. Visual immersion makes learning an exceptional experience. For example, students can B. visit places of the past or safely carry out dangerous experiments virtually.

Because teachers control student interactions, bullying may also be curbed by restricting specific permissions in the virtual space.

In the future, the Metaverse could also be used for remote places in the world where one otherwise has no access to an excellent education to help people learn.

Concerts, Sporting Events, And Other Events In The Metaverse

No annoying journey, no long queues in front of the stadium, no uncomfortable seats – with the help of VR glasses, users can attend concerts, trade fairs, sporting events, and more from the comfort of their own four walls.

In February 2022, Samsung held the launch event for its new Galaxy smartphone in the “Connectivity Theater” of its virtual building Samsung 837X. However, not all technical problems were solved, so many avatars stood closed doors.

But development does not standstill. Investors recently put another $15 million into the VR concert platform AmazeVR, and the goal is to offer new concert experiences every week by 2024.

The concerts are a mixture of film and digital animation technology. A virtual reality concert tour by the American Grammy award winner and rapper Megan Thee Stallion is planned.

Fans can go to the cinemas in their city and follow the concert with VR headsets. These virtual events are still on-site concerts until the technology is mature enough to be used as an in-home streaming service.

The Metaverse is a world of unlimited possibilities. While it’s virtual, it’s also tied directly to the real world. Distance and space no longer play a role in the Metaverse, and communication and exchange occur instantly and without an intermediary.

From a poker tournament in the ocean and a date on the moon to elite education in rural areas of the world and unconstrained design creativity, once the technology behind the Metaverse’s infrastructure fully matures, the way we do both online and communicate with each other offline will be revolutionized.

Also Read: Will The Metaverse Become The Most Significant State?

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What Is Virtual Reality?

Virtual reality VR is a technology that takes us to a specific environment with which we can also interact through the use of simulation glasses or helmets. The key to virtual reality is that it gives users the sensation of being immersed in an immersive reality while keeping all five senses active. However, sight and hearing are usually involved with the virtual reality tool. Sometimes additional devices such as gloves or special suits are used to offer different stimuli to intensify the sensation of reality.

Virtual Reality In Companies

Today many companies resort to this, and there are also many virtual reality applications. It is easy to connect this technology with the video game, entertainment, architecture, or engineering sectors, but it is also very present in education, health, the public sector… Bain & Company anticipates a virtual reality adoption rate of 75% by 2023. Logically, the potential of virtual reality does not go unnoticed by companies, which have already normalized its use, favoring the sustainability of their models in very diverse dimensions.

Marketing And The Product Experience

One of the areas of companies that have previously been able to bet on virtual reality is marketing, which discovers in this tool a way of providing the customer with a product experience before purchase. The options are innumerable: product demonstrations (even before it has been manufactured), test simulations of a mobile device or a car… It is possible to offer the customer an almost real experience without any limitation for the first time.

Companies that focus on creating innovative workspaces are aware of the potential of virtual reality as a work tool. An excellent example of this can be found in companies such as Decathlon, which, thanks to virtual reality, allow their customers to get closer to the experience of using their tents in natural contexts: a forest, a mountain lake, a fire crackling next to the store… without leaving the mall. Undoubtedly, it is an added value with a very high return on investment possibilities.

Innovative Communication

Communication becomes innovative and delocalized. In the last year, the video call has been consolidated. Still, virtual reality allows us to go further and organize those same virtual meetings by introducing the participants to a particular virtual environment (it can be related to the subject that will be discussed in the discussion, such for example a visit to a building that is being built, or on the contrary, try to transfer the participants to a different context, for example, nature, to generate a specific climate).

On the other hand, virtual reality offers us the possibility of giving immersive messages: Stanford University, through the Virtual Human Interaction Lab, has carried out several projects in which, through virtual reality, it tries to make users aware of environmental matters. The use of virtual glasses inside a swimming pool allows observing the consequences of man’s action on the seabed. Understanding that our activities impact the bottom of the sea is not the same as seeing it with virtual reality goggles while diving.

Education And Training In Virtual Reality

Likewise, virtual reality is transforming training models in companies, also revealing itself as a tool that facilitates more sustainable formulas. Training to use gives way to new dynamics and intense experiences that reinforce learning, which is why today, this is a model already implemented in the training programs of many companies.

Knowing that our brain can retain 10% of what it reads, 20% of what it hears, and 90% of what it experiences, it is easy to understand the potential of virtual reality. Thanks to it, it is possible to transmit knowledge and interact with it without the need to physically transfer all employees to a particular context or invest in specific materials for each training. It allows us to recreate the use of heavy or dangerous machinery, learn about occupational risks without facing them during the learning process, play work contexts that would otherwise be difficult to access (for example, a surgical intervention…) The possibilities are endless. On the other hand, this model offers an attractive and practical learning environment for the worker, who is more motivated when faced with a new model.

Improved Productivity Thanks To VR

Creativity is the use of virtual reality that has no limits. This has allowed companies like Acciona to revolutionize internal procedures: they use a combination of virtual reality and augmented reality to review and improve the maintenance of their facilities and improve the productivity of their technicians.

Other companies incorporate this tool to simplify and speed up processes in the production phase, such as Volvo. Their engineers use virtual reality in factories to reduce margins of error in the process and improve products.

In short, we are facing a technology capable of digitally transforming companies and their procedures at very different levels. The future undoubtedly passes through technology, and virtual reality also shows us that it will help us progress sustainably. The only limit will be our creativity.

Also Read: Virtual Reality – The Future Of VR In 2022

The post Companies That Use Virtual Reality Are The Companies Of The Future appeared first on TechReviewsCorner.

So in this way, virtual reality simulates a player’s physical presence in a casino. And that’s what we mean by ‘going to the casino without going.’ We’ll tell you all about the virtual reality gadgets and the casinos and games that use them below.

The Best Virtual Reality Casinos

If you already know your virtual reality technology and want to get started right away, some of the top casinos you can play at include:

1. SlotsMillion

Developed by Lucky VR, SlotsMillion is the perfect example of online virtual casino integration. The operator features more than 40 slots based on the 80th floor in a skyscraper. And in your free time, you can have a drink at the bar before going back to your gaming.

All the games here run on real money, and customer support is available 24/7 to answer any queries you might have. You won’t find any table games here, though, so check out our other VR casinos if you’re a cards lover.

2. Casino VR Poker

Another top-rated VR casino featuring realistic full-body players and a crisp, clear interface is Casino VR Poker. You’ll even have an in-game voice to guide you through the six Texas Hold ’em tables. 

It’s an entertainment-only platform, however, so you won’t be playing for real money.

Players receive free chips upon signing in, which you can replenish by winning. You can also buy more by making an in-app purchase.

VR Casino Games

You can find pretty much every online casino title in virtual casinos. Here’s a quick overview of what to expect:

1. Slots

Long gone are the days where you had to look for a PC to spin 2D slot reels. At VR casinos, players get to pull the actual one-armed bandit just like they would have on the Las Vegas Strip. And whether for free or real money, it’s all up to you!

2. Blackjack

Card games have evolved to newer heights since the VR innovation. That’s because compared to live dealer blackjack sites; players get to interact with live dealers almost directly. That way, you experience the game through a more detailed interface, intensifying the interactive experience.

3. Roulette

While there’s no better rush than watching the wheel spin to see where the ball lands, VR Roulette versions are mind-blowing. And though it may be a bit difficult to navigate at first, once you get the hang of it, you’ll find it pretty realistic. From the numbers to the dealer and chips, you won’t be missing out on anything.

4. Poker

The most popular poker variant in VR casinos is Texas Hold’em. That’s not to say you can’t find others like Omaha and 7 Card Stud Poker; you’ll have to do a bit more digging. Also, most VR casinos offer poker for entertainment only, so you won’t have to play with real money.

VR Gadgets You’ll Need

When it comes to VR casinos, you won’t simply need any old PC or phone. The cutting-edge technologies require high-end gadgets and computers, as you’ll see below.

1. Headset

These can be pretty expensive, but there are a few cheaper options. Some of the recommended budget-friendly headsets include the Oculus Rift and Samsung Gear.

2. VR Casino Account

While having a VR casino account is a no-brainer, the operator itself could make the whole difference. You have to register with a licensed and trustworthy platform to get your money’s worth. The good thing is, the casinos mentioned above are legit, so feel free to give them a shot.

3. A Computer

You’ll need a decent computer if you want to get the complete thrill of VR casino gaming, and here are some of the minimum specs required:

• An Intel Core i5
• Eight or more GBs of RAM
• Windows 8 and above
• An HDMI 1.3 USB port

VR Casinos Are The Future Of Online Casinos

The main goal for VR casino developers is to recreate the brick-and-mortar casino as much as they can. That means you get to visit the infamous Vegas strip at VR casinos without even getting off your couch. And with that much convenience, we can only expect the world of virtual reality casinos to expand.

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As practical applications for them are continuously discovered, it’s only a matter of time before they become a part of everyday life. But at this point, here are some of the trends that can be expected from VR and AR in the near future:

Immersive Video Games

Gamers are probably among the most enthusiastic and excited about the emergence of VR and AR. From AR mobile games to VR headsets, the technology has already been applied to many aspects of the industry.
Today, several video games can be enjoyed across various platforms. And as technology moves forward, VR headsets will likely be improved for a more immersive experience. Aside from the actual equipment, more video games and gameplay styles would emerge as well.

Enhanced Media And Entertainment

The world already enjoys a wide range of media and entertainment. Aside from video games, there are other ways VR and AR could be used in entertainment. In fact, this technology will be used in musical events such as concerts planned for 2021.
Creators of other forms of entertainment like films and shows might also start adopting VR to present a unique experience that will grab their audience’s attention. The same goes for those producing mature content, with adult virtual reality now rising in popularity.

Heightened Social Media And Communication Experience

Many individuals use social media platforms whenever they go online. So it’s not a surprise that there have been efforts to utilize virtual or augmented reality in order to improve people’s experience when communicating on such websites or apps.

For instance, the technology has taken virtual chat rooms to the next level. You can now use VR headsets to interact with fellow social media users. Others can view and interact with your avatar as you explore the digital space you’re in.

Improved Industries And Businesses 

Because of how versatile XR technology is, it’s also suitable for businesses and industrial establishments. To illustrate, some car companies and manufacturers use it to allow customers to see the interior and exterior of cars. This is a far more detailed way to check all kinds of models than looking at 2D photos. It’s also a quicker method for more customers to view cars at the same time.
Aside from car companies, retail store owners across the world take advantage of VR to inspect all their branches without being on-site. In doing so, it becomes easier for them to improve their services and keep an eye on their commercial properties.

Refined Navigation

Another practical application of XR technology is in navigation tools, particularly the Global Positioning System (GPS). GPS is one of the most commonly used technologies today. A lot of people rely on GPS apps to get from one place to another with ease as well as look for tourist spots, restaurants, and lodging when traveling.
Some GPS sites and apps make use of virtual reality to allow individuals to navigate through streets and see certain parts of the world. This makes it ideal for tourism purposes, too.

Interactive Education

Education is constantly evolving because new processes and tools are being developed to make learning more effective. For example, VR makes virtual field trips possible, so students can visit places that may be too far or expensive to travel to. They’re able to explore the world and gain new experiences without having to leave the classroom.
Because of the COVID-19 pandemic, experts have looked into how VR can contribute to the further development of distance learning methods. Although VR might not be at that stage where it can be used widely and casually by students, it may be available for use sooner rather than later.

Virtual Fashion Solutions

Virtual reality has become a trend in the gigantic industry of fashion, too. Through this technology, consumers can create avatars of themselves on an app and try on different clothing pieces. Aside from fittings, VR allows interested individuals to watch digital runway shows in the comfort of their own home.

Sophisticated Real Estate Advertising

In real estate, checking floor plans and photos might be able to give you a better idea of what a particular house looks like, but the information you’ll glean from it may also be limited. This is why going to open houses is the most common and effective way for people to shop for properties.
With virtual reality, potential buyers can inspect properties in a more convenient manner. Meanwhile, real estate agents use VR to further convince clients to purchase a certain property by allowing them to experience the place just as they would in reality rather than merely looking at flat images of it.

Conclusion

VR and AR used to be imaginative concepts that people would only encounter in fiction. But technology has reached the point where almost anything you could think of can be made possible in due time. Given that VR and AR are incredibly versatile, it’s clear that even if they’re a trend in many industries these days, they’ll continue to be used in applications meant to make people’s lives more convenient.

The post 8 Emerging Virtual And Augmented Reality Trends appeared first on TechReviewsCorner.

How can bots and automation in particular help to master the crisis and to inspire and retain customers over the long term? The situation surrounding the COVID 19 pandemic is currently slowing down investments in new – supposedly not immediately necessary – technologies. But you should take advantage of the opportunities that new technologies offer. Here are 5 reasons why it’s worth it right now:

Chatbots In Service

80% of the questions in customer service are repeated over and over again. The service team has often already documented these questions – ideally digitally. Most FAQs are also available. So why not have the first-level support processed by technologies in order to create capacity in the service team? Smaller conversational AI solutions, such as chat or voice bots, can be implemented with limited effort.

Chat and voice bots are intuitive, simple, and user-friendly for customers. They are able to answer the simple, classic questions in first-level support or to solve more uncomplicated inquiries. The artificial intelligence behind the bot recognizes patterns in the language so that you can formulate your concerns in different ways and regardless of this you always get a valid answer. CRM Software for small businesses is the best one to use.

And that around the clock. When customers ask an urgent question, the bot is ready, while the service staff may be in the home office and the technology does not allow them to work as quickly and efficiently as usual. In addition, bots require little maintenance, are not forgetful, and are constantly learning new things. This gives the service team more time for comprehensive second-level support.

Also Read: The Artificial Intelligence In Three phases To Autonomous IT

Automation In Marketing

The use of marketing automation supports marketing in individually supplying customers or prospects with the relevant information, enables an automated one-to-one relationship, and creates trust. From automatic lead scoring to qualifying interested parties. This makes the development of the leads measurable because actions by interested parties are weighted and assigned values. In this way, so-called “Sales Qualified Leads” arise from visitors or “Marketing Qualified Leads”, which can then be seamlessly transferred from Marketing to Sales.

If speed is more important than ever, it is automated workflows that enable marketing and sales to both collaborate and facilitate the path to a successful deal.

Voice Bots As A Partner In Sales

In sales, a customer relationship management system helps to establish customer relationships with little effort and to maintain them over the long term. Especially in times of crisis, when you cannot sit face-to-face, it is important to have all the data on your customers ready to give them the feeling that they are taking care of them in the best possible way.

However, the time-consuming data maintenance in particular often prevents employees from filling the system with valuable information and using it. Voice bots can support this: They open up new possibilities in the interaction between humans and machines and can be integrated into the existing SAP Sales Cloud, for example. Practical examples (such as Valentina ) show how simple but ingenious such support looks. From the appointment system to the follow-up of the appointment, everything can only be controlled in one’s own language without having to open a mask of the SAP system.

Smart Commerce Support

70% of online customers think it makes sense that chatbots support them in the ordering process. The sectors that normally sell more offline than online can now benefit from this. Examples of this are the wine trade, food trade, fashion, pharmaceuticals, and many more. Hybrid models that work online can be found and developed here. Chatbots and/or automation can help bring customers directly to the destination they want and make recommendations.

The bots can also be useful for up-and-cross-selling. They take in information, needs, and feedback and store them. When the customer comes back to the shop, the bot can advertise products that are right for him or higher-quality services. It goes without saying that this will generate higher sales that are now urgently needed. And an investment in such a technology quickly pays for itself.

Also Read: These Technologies And Digital Trends Will Influence The Market

Intelligent Processes In The Back Office

Another way to more easily maintain operations in crisis situations is to use process automation or even robotic process automation (RPA) in the back office. From invoice matching to sorting mail and emails, to opportunity scoring. Regardless of whether front or back end, bureaucratic, always the same processes are particularly suitable for automation.

The most important questions: Which RPA software complements the company’s existing software structure? Are there perhaps already automation options in the systems without having to implement AI directly? Breaking through bureaucratic structures makes life easier for employees and enables important processes to be maintained more easily in times of crisis.

Chatbots And The Customer Experience

Chatbots and automation are not only worthwhile in times of crisis. All of the points listed contribute to a goal that can be the necessary differentiation from the competition: a perfect customer experience. A factor that should not be underestimated in a modern market in which differentiation through lower prices or better quality products is becoming increasingly difficult. In marketing, commerce, and service systems, it quickly becomes clear how chatbots and automation contribute to the customer experience.

These areas usually have direct contact with customers. But how do intelligent processes in the back office, for example, contribute to the customer experience? Everything can go perfectly beforehand: If the bill is not correct in the end or you have to wait a long time for it, the customers are not happy with their buying experience. And how does it help the customer when the sales representative receives support in the CRM system? The employee is a) happier and b) has more time for personal support.

The employee experience is a factor for the customer experience that should not be underestimated – regardless of the company department. Satisfied employees with more time can take care of customers and customer loyalty much better than dissatisfied and stressed employees.

In every process, in every bot and automation idea, there is the potential to make life easier for employees and customers. Now it is time to use the potential!

Also Read: Top Trends In Technology In 2021

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Chatbots answer customer questions, intelligent robotics control system maintenance, and voice recognition simplify the handling of mobile devices: AI is already used in a variety of ways. In IT operations, the new technologies can be found under the keyword Self-Driving Network. The advantage of the self-controlling network: The IT environment requires significantly less manual intervention. It also becomes more reliable and safer.

Collect and evaluate data in a targeted manner

The first thing to do is to know what is going on in the network. This requires meaningful data on devices and systems as well as on network and service performance – ideally in real-time. In some cases, monitoring solutions still determine this information via SNMP (Simple Network Management Protocol). However, with this method, the network load is very high and the recorded data is sometimes inaccurate. Accurate real-time performance monitoring can only be achieved with streaming telemetry. Because streaming telemetry is push-based. It continuously transmits reliable data according to defined guidelines from different sources such as routers, switches, or firewalls to a central platform.

AI already helps to speed up analyzes here – because administrators can ask their questions directly in natural language. “What’s wrong with my switch?”, “What was the performance of the WLAN network last Friday?” Or “How do my switch uplinks work?” Is an answer to an AI-supported solution in detail. It also provides help for troubleshooting. Furthermore, AI technologies support predictive analyzes. If anomalies occur, proactively notify the administrator. All of this happens before a user even realizes that there is a network problem.

Driving automation forward

Another prerequisite for a self-controlling network is extensive automation. Modern control software already offers extensive options for this, for example, to flexibly direct data flows and avoid bottlenecks. In the WAN, for example, this is already possible today with solutions for software-defined WAN (SD-WAN). Its cornerstones are intelligent data routing, zero-touch provisioning, and unified threat management. Administrators first prioritize the data traffic and the applications. The solution then routes the data intelligently in day-to-day operations by automatically and dynamically selecting the most suitable WAN transmission path. Zero-touch provisioning ensures that new devices such as switches or routers can be automatically put into operation at distributed locations. Unified Threat Management, in turn, acts as a protective shield over the entire network infrastructure. The focus of the administrators is shifting from routine activities to more demanding tasks: defining the set of rules and handling exceptional cases.

Also Read: The IT security Trends For 2021

IT learns to walk

In phase 3, the self-regulating network, the administrator hardly intervenes at all. An AI-supported network management solution learns from the collected and evaluated data. The implemented guidelines and automation then channel the implementation. If all these components are connected, the system learns adaptively and can control and optimize itself to a certain extent.

In this way, the system identifies the causes of problems in LAN or WLAN, among other things, and automatically initiates measures. An intelligent, self-learning solution such as the AI-supported Mist Systems platform from Juniper Networks, for example, adds missing VLAN configurations, corrects an incorrectly configured switch port, or adjusts the radio resource management of the access points required. If an AI engine cannot yet resolve an anomaly, such as a change in the bandwidth pattern or changed server behavior, it proactively notifies the administrator and learns from troubleshooting.

That brings it

Today’s network has to be fast, agile, and fail-safe. Companies can counter the increasing administrative effort with autonomous networks. These will increasingly set up, control, analyze and optimize themselves. It makes you safer and more reliable – because networks identify and fix potential performance problems before users even notice. But experience shows: The implementation of an autonomous network takes time and a sure instinct. Every organization has individual needs for which the right solution and strategy must be determined.

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What Is Virtual Reality?

Virtual Reality (VR) means an artificial reality created by special hardware and software. Experts also call them synthetic worlds. This is a computer-generated three-dimensional space that is designed to offer people new visual possibilities.

VR describes the technology behind this experience. A visit to bygone cultures, a tour of a new house: VR enables the user to experience a computer-generated, interactive virtual environment in real-time.

To do this, the user has to wear a VR helmet or glasses, usually with headphones. He controls what is experienced through movement. Sensors translate this movement. There are practically no limits to the virtual environment.

The development of VR technologies began in the 90s. The first successful products for virtual reality in the video game industry were the Wii remote control and the Move / Eye play stations. These can depict the gestures and movements of the player on the game console. There are currently two classes of VR devices on the market:

High-end headsets such as the Oculus Rift or the HTC Vive, which was co-designed by the game developer Valve, can be connected to a conventional PC.

Mobile headsets such as Google Daydream, Samsung GearVR, or the cardboard Google Cardboard, which are significantly cheaper and work with smartphones.

The virtual reality market is less dynamic than expected. In particular, because the technology, relatively expensive for quality helmets, has difficulty in attracting large public and that the “general public” applications are for the moment limited. Professional uses ultimately remain the main driver of this technology for the moment.

Due To the Pandemic The mainstream market has been affected much more than the professional market and is driving the entire VR market down and negative trends. This drop in the market can be explained in particular by a significant drop in sales of the PlayStation VR headset. Yet the video game market exploded during the months of confinement. And the latter could have been conducive to a very strong upturn in sales of VR gaming headsets on PCs as consoles. But the “hardcore” gamers in the Sony universe are now waiting for the PS5 and no longer investing in PS4 technologies.

Virtual Reality: Hype or Opportunity?

A neurosurgeon inspects a 3D model of the brain and prepares in detail for the operation. An IT specialist examines a complex piston pump from the inside. A young man balances on a rope across a ravine. There are countless scenarios that can be experienced in virtual reality or VR for short. The technology is used in medicine, psychology, and the automotive industry. Individual cases? Or real change? How much potential there is really in the application.

Is Augmented Reality the same as Virtual Reality?

Only in part. Augmented Reality (AR) is about an expanded digital perception of reality. So it’s not a completely virtual world. In addition to the current recordings of the outside world, additional information on individual objects is blended into the user’s field of vision. These can be images, videos, or texts that give the user additional information.

Example: The AR game “Pokemon Go” from Nintendo. The player goes on a virtual monster hunt with his smartphone camera and still remains in his real environment. The 3D monsters are added correctly in perspective. It is always important to have an interaction between the user and the additional information. If the software only fades in the data, it is not augmented reality.

Read More: What Exactly Mean By Augmented Reality & Virtual Reality

Which industries are already using virtual reality?

The areas of application are diverse: Virtual visualizations can be found in architecture, medicine, chemistry, energy, or education. The pilot training in flight simulators is particularly well known. In industry, the technology is used to create virtual prototypes, to plan productions, or for virtual training.

VR technologies are used, for example, by the US company Walmart to train its employees. The US ski team also uses VR technology for training. Companies with industrial assembly line production use highly specialized data glasses to call up information on the status or sources of error.

In the automotive industry, there are already complex simulations and technologies for the visualization of products and designs. Some companies also use entertaining elements of games in non-game contexts (gamification) in the field of marketing or to enrich the media.

Spatial simulations in geology are suitable for planning infrastructure measures that change the landscape. The environment feels so real that the user can not only see but also experience what changes as a result of a project.

The entertainment industry already has fitness equipment with VR support and simulators that enable virtual flights over cities. Under the umbrella term virtual rehabilitation, researchers are investigating the therapeutic use of virtual reality.

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Trends in the telecommunications sector in 2021

What are the main trends in the telecommunications sector that will lead the way for digital transformation? How will the new technological advances (Artificial Intelligence, Internet of Things, Blockchain…) influence from the point of view of telecommunications? Know the forecasts of the experts on this list.

Artificial Intelligence

Until recently it seemed like a concept for the future, but the reality is that Artificial Intelligence and Machine Learning are two of the main trends in the telecommunications sector and in their application to companies. From the most basic aspects such as chatbots to the most advanced Machine Learning processes for companies, Artificial Intelligence is already present in the day-to-day of companies, regardless of its size.

How is all this change going to influence the telecommunications sector? From decision-making and customer relationship processes to the possibility of calculating and anticipating companies’ spending on contracted services.

The influence of Artificial Intelligence affects all levels of society and, in this sense, some experts point out that it will be key to improving the efficiency of the services provided, as well as optimizing mobile and fixed networks.

Arrival and implementation of 5G

If you doubt one of the great trends in the communications sector in the coming months will be the arrival, implementation, and development of 5G technology, which, as a test, is already being tested in several Spanish cities. Do you know the 5G implementation schedule in Spain?

5G is, undoubtedly, the lever on which the path towards the digital transformation of companies will be supported and, in this sense, the impact on the telecommunications sector will also be important, since the main operators They have been preparing this moment for months, which, among many others, will promote changes in the shared use of networks and new formats of services to clients and companies.

Internet of Things and its applications in the Smart City

Closely linked to the development of 5G in the development of the Internet of Things and its applications in the Smart Cities environment. According to forecasts, an exponential growth in the number of connected objects is expected in the coming months, which, according to experts, can reach 20,000 million in the medium term.

The development of IoT is, without a doubt, one of the major trends in the telecommunications sector in the coming years, both from the point of view of service coverage, the creation of specific networks of connected objects, or the development of proprietary platforms. to cover companies and promote the development of entrepreneurial initiatives, such as from the point of view of the telecommunications sector itself, where important changes are expected.

Edge computing or ‘Edge computing’

The boost and proliferation of the Internet of Things and the huge amount of data that will be mobilized through 5G will bring, according to experts, the development of Edge computing systems, another of the trends in the telecommunications sector. in which the focus is placed for the coming months.

Deployment of ultrafast networks

Over the next few months, the deployment of ultrafast telecommunications networks will intensify and will allow a significant improvement in Internet access and data transmission speed. The objective is none other than to boost connectivity in small towns or points with difficult connections, as well as the development of new productive spaces linked to Industry 4.0.

In this sense, the deployment of ultra-fast telecommunications networks is a priority issue for the European Union, which, through the ERDF funds, has promoted calls for aid throughout the European territory.

Blockchain

Blockchain is another of the great technological challenges of the immediate future. The technology of the ‘blockchain’ will also mean an important change in the field of telecommunications both from the internal point of view (real-time monitoring of communications, consumption, and billing, as well as fraud prevention), as from the point of view of the services and security possibilities that will be offered to customers by the operators.

Big Data and Deep Learning

We close this list of trends in the telecommunications sector for the coming months with the obligatory reference to Big Data and Deep Learning processes. What impact will it have on the operators? From an internal point of view, experts point to optimization of services and cost savings thanks to much more reliable and real-time information.

In the same way, the application of this technology will affect the services of storage, analysis, and automation of processes.

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