Whether a medium-sized company or a large corporation: A solid IT infrastructure is the cornerstone of every company. However, growing digital networking, the inclusion of a more significant number of digital technologies, ever shorter product life cycles, and strict legal requirements mean that the IT structures in companies are becoming ever more comprehensive – and with them, the tasks and areas of competence of the IT teams.

Since there is often a lack of time, money, specialist staff, and the right know-how in companies today, parts of the IT infrastructure are generally looked after more often by an external IT service provider via managed IT services.

But What Have Managed IT Services?

Managed IT services are recurring IT services that are provided on behalf of a company by an external IT service provider, also known as a managed service provider, or MSP for short. These include the provision, monitoring, and administration of applications, network services, storage space, IT security, or the further development of business processes and technical IT support for employees.

The type, scope, and nature of the complementary IT services are defined in advance and contractually agreed between the managed service provider and the company in what is known as managed service agreements, or MSA for short, service level agreements, or SLA for short.

In addition, managed IT services are usually provided monthly, which is why billing is also monthly according to different tariff models.

This means that not only is the billing extremely transparent, but the implementation and quality of the IT services can be measured. As a result, companies have the option of withholding a portion of the amount to be paid or, under certain circumstances, even demanding a fine from the managed service provider in the context of a performance that is not correctly or satisfactorily handed over.

These IT Services Cover Managed Services!

With the managed IT service concept, there are three different types of service provision:

• IT service on site: With this service provision, the IT systems run on-site at the client. Administration and supervision take place via a system for remote monitoring and management or RMM for short.
• IT services via remote access: With this type, the IT services are operated on the IT service provider’s IT infrastructure and made available via the Internet. Some managed service providers use their data centers, while others work with colocation providers.
• IT services via the cloud: Another model is to provide managed IT services on a public cloud platform.

Although managed IT services initially consisted mainly of overseeing server and network infrastructures, they now cover an enormous range of IT, for example:

• Storage services – include the provision, adaptation, and maintenance of storage space.
• Cloud Computing includes IT services related to cloud computing and shifting IT to the cloud.
• Backup and Recovery Services – includes creating backups and data recovery in a disaster.
• IT security – includes IT services related to IT security, including the provision, configuration, and updating of antivirus programs, anti-spam solutions, or firewall solutions to ensure network security and desktop security.
• Remote monitoring – includes regular remote monitoring and remote control of servers, IT systems, and IT solutions.
• Update plus patch management – ​​includes updating and patching the IT systems and solutions.
• Application services – include the provision, adaptation, and maintenance of essential server applications.
• Helpdesk Services – includes all support services.

Also Read: Why Do you Need Managed It Solutions for your Construction Business in Washington DC?

A Distinction Between Managed IT Services And Outsourcing!

Managed IT services and IT outsourcing are not the same!

While IT outsourcing means outsourcing all IT tasks and IT areas to an IT service provider, the managed IT service model usually only outsources specific areas of the IT infrastructure.

Furthermore, IT outsourcing usually always goes hand in hand with job cuts. On the other hand, managed IT services aim to relieve IT teams so they can better concentrate on their primary tasks.

Another critical contrast between managed IT services and IT outsourcing is that IT outsourcing comes with losing control. With managed services, the assets remain in the company.

What Are The Benefits of Managed IT Services?

Managed IT services offer companies numerous forward-looking benefits.

These include, for example:

• Efficiency: Several IT processes consume valuable time, such as creating backups or IT maintenance. By outsourcing specific routine tasks, employees can better concentrate on their core tasks. Furthermore, the companies are looked after by a professional team of experts, which is more extensive than they can achieve by hiring IT staff.
• Business growth: With all routine tasks being handed off to a managed service provider, businesses have more capacity to focus on considered direction and leadership of operations and to make the transition enterprise-wide.
• Cost control: With managed services, companies have better control of their IT expenses. You know what to expect at the end of the month. Your assessments become more accurate and precise – an unexpected load over the limit, which requires new hardware or software licenses, is bypassed.
• Managed Security: As web attacks grow, the pressure on organizations to address data compliance increases. Managed IT security services respond appropriately to this threat. In addition, managed service providers usually have more security expertise and powerful software than is available in small and medium-sized companies.
• Cost reduction: It is challenging, especially for medium-sized companies, to have sufficient specialist staff for their IT department. Thanks to managed IT services, however, companies benefit from a large team of experts who by no means only offer them the necessary IT advice but also take care of complex matters.
• Digitization: The digital transformation is rapidly changing our working world. Hardly any department is more affected than your operational IT. Thanks to managed IT services, companies will soon be able to implement technical innovations of Industry 4.0, such as robust cloud solutions. This not only results in greater agility in your operations but also greater scalability.
• High availability: Since managed service providers typically have multiple redundancies, IT reliability can be guaranteed. Some providers ensure availability of up to 99.95%.
• Conclusion: the rudder remains in your hands!

Managed IT services are on the rise. This is because these reduce the growing IT complexity, guarantee more transparency, and free IT resources bring added value, inventiveness, and innovation. Because of this, IT professionals agree – that managed IT services are a good decision for any company regarding IT.

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Theft of digital identity – both a criminal offense and a starting point for a large number of additional illegal activities (keyword: phishing)

According to the federal management report, DDoS attacks (the deliberate overloading and paralyzing of servers or networks) have increased significantly in quality and quantity.

“Cybercrime-as-a-Service” is spreading as a criminal business model and now enables a broad user base without in-depth IT knowledge to commit cybercrimes (keyword: Darknet)

In particular, small and medium-sized companies often fall victim to ransomware: These programs use encryption Trojans (i.e., viruses) to paralyze the company’s IT and create the basis for blackmail.

Malware enables tailor-made attacks on specific computer systems; it can also download additional malware as soon as it has penetrated a system.

Therefore, anyone who runs a company in one of these areas has a special duty to report cyber attacks (or the suspicion that one has occurred) on the company to the Federal Ministry for Security and IT (BSI). In addition, companies that meet specific criteria must comply with exceptional security standards.

Warning: Just because you don’t fall into these industries doesn’t mean you are less at risk – just that paralyzing your business doesn’t directly affect the general good of society. You can use the same resources to increase your IT security. The BSI assists with introducing the BSI security standard and the so-called IT baseline protection. The security guideline VdS 10000 is especially suitable for smaller companies (less than ten employees), and it is presented in our information security guidelines for small and medium-sized companies.

Absolute Minimum Protection

As an absolute minimum, you should meet the security standard in your industry to not stand out from the crowd as a desirable target. However, this will only help you if targeted attacks are carried out on specific companies. However, the vast majority of attacks, e.g., through ransomware or phishing, are untargeted – they reach millions of companies simultaneously, including yours, with a high degree of probability. Because companies often do not even notice successful cyber attacks.

In an interview with us, a cyber security expert recommended that entrepreneurs take the first step to overview the threat situation. Understand where and how your company uses IT and where it depends on IT to continue functioning. In this way, you can also find out which systems should have an exceptionally high priority when introducing protective measures and which can be postponed. In the next step, you will work out what kind of attacks could occur at the respective vulnerability and how you want to react in an emergency. You have to instill these rules of conduct in your employees because many measures fail when employees do not know they have to report anomalies or don’t dare to act, thanks to a disturbing corporate culture. The above security guidelines help with this process as well.

Also Read: SEO Mistakes That Firms Often Make On Their Websites

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It is, however, hard to find a reliable IT company since almost all these companies look familiar. It can, therefore, take time to choose a good IT company. 

Hiring a reliable IT service can help you achieve your business goals. So, you must do your due diligence to find a good IT service. 

Once you decide to hire an IT company, you may already know the top reasons to hire an IT support company. You, however, need to consider several things before choosing an IT support company. 

It is crucial to do thorough research. Do not rush to choose an IT company. If you do not do proper research, you can end up with the wrong IT company. 

Here are the things to consider before choosing an IT support company: 

The Location

It is much better to choose an IT support provider near your business premises. If the company is close to your business premises, you can get faster services. They just come to your office when you have IT issues in your office.

If your IT support provider is not close to business premises, you may have to hire a third party to solve IT issues in your office. It can cost you more money to hire a third party.

Choosing an IT company in your local area can save more money. In fact, the company will not charge you more money since they do not spend a lot of money on transportation.

It is, therefore, important to consider the location of the IT support provider before making your final decision.

Reliability

You can use technology to grow your business. Therefore, if you have IT issues, you need to hire a reliable IT support company to fix your IT issues. It is much easier to deal with a reliable IT support company. Request a Cisco umbrella secure internet gateway.

If the IT support company is reliable, they will respond to your calls on time. If you ask them questions, they respond to the questions immediately. 

Years in Experience 

Businesses use different technology since technology varies depending on the industry. Look for an IT support company that has worked with businesses in your industry. 

If the IT support company has been in your industry for several years, it is easy to trust them. The IT support company manages to stay in business for several years by providing exceptional IT services. 

It is easy to deal with experienced IT support providers. They know the best techniques for delivering quality services. You, therefore, need to choose an IT support provider with several years of experience.

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Features of SIBERGEN Technologies IT help desk services include:

• We assist with Best-in-class customer IT services.
• Incident and service request management features make your experience opulent.
• Assist support for desktops, laptops, mobile devices, servers, storage, and network devices.
• We provide support for Windows, Mac, & Linux operating systems
• Service virtue and configuration management, knowledge management for developers.
• Guaranteed service levels via SLAs.
• Resolution of exploit and service appeal as quickly as possible.

IT HELP DESK SUPPORT LEVELS WE OFFER

We quickly assign an IT Help Desk Services for any small business and large organization ticket to a specialist with the right set of expertise, we offer an IT consulting support team into different high-level according to the complexity of the issues that your organization is facing they are expected to handle.

WHAT MAKES OUR HELP DESK SERVICES RELIABLE?

• Thorough IT background with our profound experience in the IT field.
• Effective collaboration that is based on dozens of successful help desk services.
• SIBERGEN Technologies assist flexibility and we adjust our customers’ diverse and changing requirements through what they need.
• We focus on quality more than any other thing, investing in inappropriate training of help desk agents, making the process better.
• SIBERGEN Help Desk consulting services support for End Users of Product Design Software.

Help Desk Outsourcing Services with SIBERGEN Technologies

Our outsourced help desk serves to immediately resolve your employees’ or customers’ user issues and technical issues of your software or IT substructure. In help desk services for several years, SIBERGEN Technologies provides user, software, and IT infrastructure support for both IT and non-IT companies and developers.

WHY CHOOSE SIBERGEN Technologies?

• Several years of experience in help desk services.
• Professional experience in the entire IT industry.
• Mature quality management system for all services.
• Assured safety of the customers’ data.
•  Well, skilled IT specialists are on board.
• Support 24/7/365 hours a year.

Single Point To Resolve Your All Tech Problems?

Every small business or large company needs support for their technology. We provide an IT service desk or helpdesk support solution that gives your business a single point of contact to ensure your technical problems. Our experts addressed issues quickly and effectively so your business can continue to operate without any loss.

How Our IT Helpdesk Support can cover your business?

• Multilingual help desk support
• On-site and remote consultation support
• Response and inversion times are guaranteed by SIBERGEN technical experts.
• Expertise from senior specialists in the IT field.

How can IT Support Managed Services can assist you?

In addition to our IT-managed helpdesk solution, our trusted support team provides help in a wide variety of ways. Our experienced & talented consultants can resolve issues quickly and efficiently to secure your uptime.

Also Read: Document collaboration instruments you must know about

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But really: What is Information Security? What does it consist of?

What Is Information Security?

It is the set of mechanisms and activities that we apply to protect information. And along with it, also protect our business processes, which work using, precisely, information.

On the one hand, ordinary processes use information: customers, products, prices, contracts, etc. And on the other, an organization’s decision-making is based on its information on the organization itself, the market, and the context. Information is, therefore, a high-value asset.

To protect the information, it is not enough to do it with its supports, the data stores. But all the computer systems involved in its management and treatment and communications are also involved.

Protecting information consists of maintaining its three pillars: confidentiality, integrity, and availability.

Protecting confidentiality is preventing unauthorized people from accessing information. Often only this feature is thought of. But as we will see, it is not enough to ensure that an organization can continue its business processes.

The integrity is the proprietary information to keep right, no unauthorized alterations. Possible unauthorized alteration includes its destruction. In general, the alteration of lead can cause more significant damage since the decision-making and operations of the organization occur on incorrect information.

Finally, the availability ensures that the information will be accessible whenever needed, obviously, by authorized personnel. But, in most cases, it is the most crucial property. And on many occasions, the least attended.

Based on these great pillars, we could redefine or detail information security as the mechanisms designed to guarantee that information is available to the organization and its processes (availability); that it is the correct information, without unauthorized alterations (integrity); and that there are no unauthorized accesses (confidentiality).

Security Risk Analysis

Information security risks are very diverse both in their origin and causes and their motivation and effects. Therefore, we must always treat them not only as information risk but as a business continuity risk.

Regarding the affected elements, we can identify two main types of risks: physical and logical. The first are those that affect the infrastructure of information and communication systems. They include but are not limited to: fires, floods, electrical voltage fluctuations, natural disasters, theft, and other breakages. At the same time, the latter affects the data itself: theft, unauthorized access, manipulation, or the software that we use in its management.

Having seen the previous examples, we can establish an essential classification according to motivation. On many occasions, we identify hacking and crime as the only risks to information. But unintended chances are no less important.

We must not confuse information with digital information. Data on physical media: paper documents, cards, mobile units, etc. it must also be the object of information security. It is also part of the continuity of the business and may be a reason for theft and violation of confidentiality.

Also Read: IT Security – Safety From The Concept

As a Classification Of Security Mechanisms, We Can Identify:

Authentication :

Elements and processes aimed at identifying the users of the systems and information.

Authorization :

Those are used to determine the permissions or degrees of access that each user can have.

Access Control

Systems that prevent access to information and techniques. They can be physical: security doors, access codes, access cards, etc ., or logical: access screens.

Back-up:

Creation of copies of the data to avoid its loss. Especially important in the face of big disasters or data encryption malware.

Redundancy:

Installation and configuration of alternative means guarantee business continuity in the face of failures of different degrees in the infrastructure.

Encryption :

Coding of stored information. In such a way that physical access to its support does not allow its use. And coding of the data transmitted to prevent access or manipulation directly on the communication networks.

Destruction of Supports :

Once specific supports, especially physical ones such as paper or mobile units, are no longer necessary, it is convenient to reduce the number of copies. This reduces the chances of access and theft.

Audit :

Consistent in that, the systems themselves record accesses and manipulation operations for later analysis and identify vulnerabilities.

Also Read: The IT security Trends For 2021

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