Without a doubt, it is worth learning more about this resource to learn how to get the most out of your business. In this way, you could avoid losing sales opportunities.

In this article, we invite you to learn about all the features of Whatsapp Business to make the most of this tool in the online business world.

What Is WhatsApp Business?

Whatsapp Business is an application compatible with iOS and Android operating systems. The main objective of this application is to improve the interaction that companies have with other companies or potential clients. In this way, you can work in this environment in a fast, fluid, automated and orderly manner.

The operation of WhatsApp Business is similar to WhatsApp Messenger, the online messaging service, since it maintains the same characteristics but with additional functions. The latter is helpful in the business environment to meet the previously mentioned objectives and to have a better sales channel.

Whatsapp Business Features

This tool differs from WhatsApp Messenger due to the features added in the settings section. For example, one of them is the Business Settings section, where business aspects are combined. Right here, you can edit business-related profile information, such as:

• Company address.
• Business hours.
• Location on the map.
• Contact number.
• Email.
• Type of company activity.
• Description of the business.
• The link to the website.

WhatsApp Business differs from the traditional online messaging service by adding, among other things, welcome and absence messages. These usually appear every time a user contacts the account. In them, you can add information of interest, which allows visitors to receive better customer service.

With this new WhatsApp application, you also have access to quick responses, ideal for displaying specific text in business chat according to users’ words or letters. In this way, you can respond to concerns intelligently, for example, when they ask about the schedule, prices, and characteristics of a specific product or service, among others.

You also find a statistics section, something that does not appear in the traditional online messaging service. In this, you can see the number of WhatsApp messages sent, received and read.

Likewise, the WhatsApp Business modality allows you to integrate landline telephone lines to the account, to have ideal customer support. In this way, you can communicate with users or companies from this line in the application itself. In addition, this customer service tool also allows you to segment customers to send messages to a specific target among your contacts. In this way, you will not waste time looking for references in a generalized and more extended list.

How To Get The Most Out of WhatsApp Business?

Combining all the customer support features that this tool has, you can successfully implement it to manage your business. To do this, it is recommended that you follow these steps:

• Segment contacts: here, you should use all the information about the types of customers. In this way, you can offer them personalized communication according to their interests.
• Define messages: You must develop statements that demonstrate your professionalism. For example, you can include emojis or other formats according to your business, such as infographics, welcome videos, gifs, etc.
• Avoid spam: here, you can schedule sending the information only for potential customers. If these clients share these messages with their contacts, you can reach a larger audience.
• Business chat: with this feature of WhatsApp Business, you can customize the chat rooms according to your needs so that they are more than just common WhatsApp messages and provide data of interest to users.
• Profile image: you can add a good photo that identifies your brand. In addition, you can adapt to all the dates on the calendar, such as events or special occasions.
• Renew states: that the application offers you the possibility to contribute more than just WhatsApp messages; since you can update your status to post relevant information or news.
• Product catalog: with this application, you can add a record of products or services to improve customer support. So users can enjoy relevant visual information with prices, features and more.

Also Read: Five Signs That You Have Been Blocked On Whatsapp

The post Whatsapp Business – How To Take Advantage Of It For Our Business appeared first on TechReviewsCorner.

Voice notes are a fundamental part of how WhatsApp works. However, they are not received with the same liking by all users. This is because too many voice notes can be received during the day, taking the time to listen to each one. And although in recent months, the possibility of accelerating voice notes has been activated, it is still not enough for many users or WhatsApp.

No Need To Listen To Voice Memos

For this reason, and according to Wabetainfo, WhatsApp is beginning to implement voice notes. This means that when they send us a voice note, it will be processed, and we will be able to see in-text what has arrived in the form of audio. At the moment, this function is being tested on iOS, something that is usually common since many of the parts are not implemented in the two operating systems simultaneously.

However, and although the function has been revealed, there are still many doubts in the air. One of the main ones is to understand how the audio will be quiet and returned to voice. According to the source, the audio must be sent to an external server for transcription. However, the audio does not go through Facebook, but Apple will process it and return the transcript. However, the details about this processing, privacy, permissions, etc … have not been disclosed.

First On iPhone

The transcription of the voice memos will be displayed on the screen as long as they have been successfully processed. Keep in mind that this is an optional function but that it will undoubtedly be very useful for many users, who will be able to know at a glance what a voice note can take longer to tell us. Once again, we do not know if Android will receive this novelty simultaneously or it will arrive exclusively on the iPhone. What cannot be known right now is an approximate date of implantation so that we will remain attentive to this and other interesting WhatsApp news.

Also Read: Whatsapp In The Contact Center As a Communication Channel With The Clients

The post WhatsApp Will Also Allow You To Convert Voice Notes To Text. appeared first on TechReviewsCorner.

The ability to speak from the computer has always been one of the most significant shortcomings of this program. However, it has evolved and managed to overcome this problem by becoming a full competitor of the much-used Skype and Zoom. The new feature allows you to use WhatsApp even professionally since now you can create a web meeting and video conference from your PC.

So you no longer have to take your cell phone and try in a thousand ways to make it sit still in a position that resumes well or build improvised supports with books, sheets, etc., to have a decent shot.

Are you excited about this new addition? In today’s tutorial, you will see how it works and how to make the most of it on both Mac and PC.

How To Make Video Calls With Whatsapp To Mobile Phones

If you’re ready to find out how-to, let’s start with some preliminary information. You must have the instant messenger program on your computer. If you don’t have it yet and don’t know how to get it, you can follow the tutorial installing Whatsapp on PC and Mac.

If you have installed the software because you already used it, please keep in mind that, since the video call was only introduced in the new update, you will not be able to use the latest version of the WhatsApp client that uses the function. In this case, be sure to update before moving on.

On a Mac, you need to access the App Store and update the app, while on a PC, it should ask you to update automatically, or you have to search for it in the settings.

Once all is done (you will see that it only takes a few minutes), we are ready to proceed. Keep your mobile at hand, and let’s see how to make a Whatsapp video call from a PC.

Also Read: Whatsapp In The Contact Center As a Communication Channel With The Clients

Video Calls With Whatsapp From PC To Mobile

Let’s start by seeing how to do it on Windows, which is still the most popular operating system. Therefore, it is also the one with the most significant number of users.

Once you have installed and updated the program, you have to open it. The first screen will ask you to frame the QR code with your mobile phone camera. Take your phone, open Whatsapp and go to settings: to do this, select the icon with the 3 dots, then the gear wheel. Here select the Whatsapp Web entry and if it asks you, give the app permission to access your camera. Now scan the QR code, and you will see that all your messages will appear on the program installed on your computer.

We are practically ready: to make a video call, select the contact to call and choose the video camera icon at the top right. Wait a few seconds for both audio and video connections to be established, and communication will begin. Even on a PC, you can only switch to the voice call without transmitting your image by clicking on the camera icon. To end the call, click on the red handset.

Video Calling From Mac

As mentioned above, you cannot make a video call with Whatsapp Web, but you have to use the client. If you have an Apple computer, use the App Store to find the app, download and install it in a few seconds.

Once the installation is complete open the app, and you will see a splash screen where there are also instructions on what to do. They usually are in Italian, but if they appear in English and you don’t understand them very well, just open WhatsApp on your phone again, tap on settings (the gear icon ), select the Whatsapp Web / Desktop item, tap on the add device button and scan the QR code.

You will immediately see that the program on your Mac will change its face, and the WhatsApp Desktop window will open with your latest chats on the left and the messages exchanged with the selected contact on the right. At the top right, as you can see in the screenshot taken on the Mac above, by selecting one of your contacts, the icon of the video camera and the handset will also appear.

With the first, you can make video calls with Whatsapp from Mac to other smartphones or even other computers, with the handset only voice calls, without image. I remind you that if you don’t see it, you probably don’t have the latest version of the app, and you need to update it first.

Video Calling With Linux

If you have Linux, you know that, unfortunately, the Whatsapp client cannot be installed, and you can only use the Web version, which, as already mentioned, does not allow video calls. Before losing hope, however, it must be said that, in reality, there is one way, or rather two.

The first is to use an unofficial client like WhatsDesk, which takes advantage of your whatsapp account and looks pretty much the same program. Now here comes the doubts about unofficial clients and their security that worries many.

The second is to install the Android app on your computer. Of course, everyone knows that Linux does not support smartphone operating system apps, but it is possible to use an emulator.

The procedure, however, is not at all easy, and I do not recommend it to those who do not get along with the computer. Fortunately, those with Linux usually don’t hold back when it comes to fiddling with the pc and might want to try.

The operation is, in theory, quite simple: emulate Android on a virtual smartphone, install the WhatsApp app by downloading it from the official website and use it as if it were a phone. In practice, however, not always everything goes smoothly. In the following paragraph, we will see the procedure and the recommended emulators.

Emulate The App

It may happen that you cannot install Whatsapp on your computer. Whether it is for compatibility problems, Linux, or other reasons still here, the mission becomes much more difficult to make video calls with this program, but not impossible.

Who has Windows or Mac is easy enough, but it might be time to resign themselves to just using the phone for Linux owners. If, however, you want at all costs to be able to video call with Whatsapp from your PC to mobile phones and at least try your hand at the enterprise before giving up, then let’s see how to do it.

The trick succeeds thanks to an Android emulator that you can install on your computer and, in fact, emulate the operating system of smartphones. By recreating a virtual phone on your computer, you can download and install the Whatsapp app and use it just as if it were on your smartphone.

If you have Windows or Mac, you is much easier because you can use Bluestack, making your life easier. However, if you have Linux, the emulator that I most recommend is GenyMotion which is made exceptionally well. By the way, it is also available on Mac and Windows and Linux, but BlueStack is better. In addition, GenyMotion also requires the installation of Virtual Box.

Once you have installed the emulator and started the emulation of a phone, access the Google Play Store, download and install Whatsapp. If it is not possible to download it from there, go directly to the official website, where you can download the .apk package from this page.

Install the app and, if everything goes smoothly, in a few seconds, you can use Whatsapp as if it were on your phone and make video calls. There can be problems and not a few! If you find any, leave a comment, and we will try to help you solve it.

Whatsapp Web Video Calls: We Will Still Have To Wait

As you well know, you can use Whatsapp Web to chat from your computer without downloading any program. This is very convenient if you are not using your computer and cannot install the programs on it, or you do not want the PC to remain connected for some reason, even when you close the conversation.

Although they have been introduced in the desktop version, if one wants to use only the browser, it is impossible to make Whatsapp Web video calls from PC and Mac to mobile phones.

Whether it is for technical difficulties or security problems – giving a site the possibility to access the PC camera is not safe – it is not known if a web version will ever arrive with which to video call. Therefore, we must be satisfied with the client for Windows and Mac, or at most emulate the app.

Also Read: Is WhatsApp Really The Best Messaging App On Android?

The post How To Make a WhatsApp Video Call From PC And Mac To Mobile appeared first on TechReviewsCorner.

With these figures, it was expected that Facebook, the company to which the application currently belongs, created a business version of the famous App, which avoided Spam in the application for users but allowed companies to use this effective communication channel.

Thus, in 2017, it launched WhatsApp Business, a particularly useful tool in the customer service and contact centers of companies that have made the leap from being a tool for social communication to an essential app in the workplace.

This new twist on instant messaging includes important options for companies: it allows you to create a public profile of the business with basic information and all the data of interest, or you can tag different chats for the organization, such as new customers, regulars or orders completed, for example.

The advantages of this new App are numerous, but the following stand out:

• Exchange information more quickly with users.
• Build more confidence with a business profile.
• Send messages in an automated way.
• Facilitate internal communication in the company.
• Design quick responses that save time.

With the use of both versions of WhatsApp, Contact Centers have found a close, fresh, effective, and fast way to maintain close contact with customers and prospects.

How does WhatsApp help in a Contact Center?

The main job of a Contact Center, as its name suggests, is to maintain contact with customers and coordinate it. For this, there are a series of tools that are fundamental in the correct development of the task of the agents involved.

That is why it is important to choose a good software for Contact Center, which allows integration not only with management systems but also with messaging applications such as WhatsApp.

When managing contacts between company and client, WhatsApp offers the possibility to the former to make available to the latter a communication system with which they are familiar and which is easy and quick to use.

In addition, it provides a closer and more personal and direct contact with users, but always maintaining an image of professionalism, which should never be lacking.

But above all this, WhatsApp, as a tool for the Contact Center, provides a large number of resources such as videos, audios, images, or shared files, which allow creating a complete marketing campaign in a very economic way and with real results.

Differences between Whatsapp Business and the version for users

The effectiveness of communications is the same in both versions and the use when sending and receiving messages also, however, there are certain differences between the two applications since with the business we can carry out a series of actions that the intended for the domestic environment does not allow us.

Therefore, it is highly effective for small and medium-sized companies. These are the most useful benefits for our business:

Company Profile: Whatsapp Business allows us to include data such as the company name, a short description, the physical address, the email, or the website, among others. In this way, the user will be able to recognize and identify us, in a simple and immediate way, which will facilitate communication as much as possible.

Welcome messages and self- responders: We can also create a series of quick answers, to frequently asked questions or personalized messages, which will allow us to considerably reduce the response time. We will also find the option to create a welcome message.

Labels for contacts: Another really useful option of this version of Whatsapp for Contact Center is the creation of labels for contacts. In this way, we can classify the chats as new clients, VIP clients, pending payment, or pending delivery, among others.

With this tool, we will be able to coordinate and organize each contact with the client, so that there are no actions left unfulfilled or users unattended.

Product catalog: Finally, in the business version we can include a catalog of products and services. In it the image of the product will appear with a brief description, price if we believe it appropriate or any other information that we consider important (characteristics, price or the product code, its current availability …).

Generating Statistics – Reports can be generated to see how many messages were sent, delivered, and read. This information is very valuable to study the effectiveness of the company’s communication strategies.

The post Whatsapp In The Contact Center As a Communication Channel With The Clients appeared first on TechReviewsCorner.