Once we have asked ourselves the necessary questions to analyze the reality of telework that we face –at the organizational level, of the work teams, and from the individual point of view–, we must obtain the necessary information to answer them. Later, it would be interesting to define what metrics and indicators can help us study this phenomenon standardized.

How To Obtain Information About Teleworking?

A first approach to the problem consisted of collecting information through questionnaires about the practices implemented by organizations and the status of employees and work teams in different issues (digital skills, work organization, relationships with colleagues, etc.).

This undoubtedly fundamental approach has two main limitations :

• the information collected is self-reported and therefore is subject to different biases; and
• Obtaining them requires a significant effort. The greater, the more extensive the samples of workers to be surveyed.

One way to complement this approach is to study the information present in the systems used for teleworking, from the virtual platforms to which employees connect to the telephone systems. In these systems, various data of great value are stored to describe the different practices in the teleworking environment.

The Fundamental Advantages of Using This Data Are Two:

• The objectivity of the record (although it is also subject to bias); and
• The possibility of analyzing large volumes of data.

On the other hand, among its drawbacks is the technical difficulty associated with analyzing large volumes of data and, above all, the “meaning” of the data obtained. For example, an employee’s self-reported response to a stress questionnaire reflects their stress level, but what can be inferred from the data contained in the systems? What does it mean, for example, that an employee has more or fewer video calls? Greater or less stress?

Even with these unknowns about the interpretation of the available data, we have to face the challenge of using them to generate relevant metrics that allow us to describe how telework is “happening” and have a basis on which to compare different practices, assess corrective actions and study the evolution of the telework situation, among other issues.

Where Do We Start? Metrics and Indicators For Teleworking

The question’s title is pretentious: we have already started and have been working hard on labor force analysis for some time. But maybe a little structure could do us good. And the first thing is to recognize that teleworking, no matter how systematically it has been announced in all institutional reports worldwide as a trend to consolidate, has caught us off the hook.

Recognizing the limitations of the measures described, a possible roadmap would be the following:

• Establish what the parameters that interest us are. The first step in this roadmap would be to establish the three levels of analysis discussed above (organization, teams, and employees), which are the aspects that we are interested in assessing.
• Develop metrics to inform about the aspects of interest. The second step must be developing a shared language that allows us to speak in the same terms regarding the phenomenon. And that shared language is metrics. What numerical quantification can we use to describe each of the aspects mentioned above reliably?
• Engage employees, managers, and institutions in need of developing a culture of data and teleworking. This data culture will help us to have quality data that add to accurate descriptions of reality.
• Manage based on evidence. Incorporate metrics into our daily work and make decisions based on the information they provide.
• Constant evolution. And as a result of the above, to re-identify new aspects, to explore and start again. Maintaining the logic that we do not have all the answers and the concern to find them will be essential to progress in this area (as it happens in all others).

Also Read: The Best Tools For Teleworking

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This transformation brought to light the corporate security and business continuity deficiencies of thousands of organizations. Still, it also revealed significant paradoxes, historical requests considered beneficial, such as telecommuting, have not turned out to be as advantageous as they seemed. From the professional side, there is already talk of Zoom fatigue, the loss of spontaneous connections with co-workers, blurred borders between private and professional life (it is estimated that the hours have been increased by up to 40%). Without a proportional increase in productivity) or reduction in the quality of work.

In many cases, the most important problem of remote work is caused by technology, which does not respond to the needs created and solves the incidents of professionals who work from home late. Support tickets have increased by as much as 43% over the past year, and up to 29% of professionals have complained of an unsecured or efficient connection. This causes an increase in nervousness, an increase in working hours and a reduction in productivity. For their part, team leaders have to resolve heterogeneous demands and conflicts that they were not used to experiencing.

The adoption of innovative, adaptable and flexible technologies is a critical aspect of a transition to remote work. For this reason, Unisys has identified 36 types of technologies, grouped into six areas that are essential in the workplace of the future and that support the transformation of the workplace from a physical, human and digital point of view.

Physical Flexibility

Professionals must be able to carry out their tasks from anywhere. This means that the organization’s operating model must be elastic and accept behaviours not seen until now. By adopting this flexibility, the user experience and customer satisfaction can be improved. The use of analytics tools can help consolidate the hybrid workforce (that is, with teams working simultaneously at home or in the office) since they can more easily adapt to any peak in demand.

Integrated Autonomy

By incorporating robotic process automation tools, Machine Learning algorithms and Artificial Intelligence technologies, also in the back office, it will be possible to increase productivity and guarantee the efficiency of the work of professionals. In addition, the organization will assess customer behaviours more easily and help them achieve what they are looking for autonomously.

Always Connected Technology

The cloud enables professionals to access the tools they need and respond to customers at any time. Digital channels hosted in the cloud ensure that business flows are maintained. And in the back office, automation tools, such as sentiment analysis or just-in-time principles, enable seamless customer service and proactive incident resolution capabilities to be offered to the customer. In fact, according to a Unisys study, 51% of workers who experience an incident prefer not to call technical support. Proactive detection of any incident can even solve problems in an automated way.

Digital Connection

Digital connectivity between colleagues and with customers facilitates interactions and improves user satisfaction. Video support, instant messaging or help chats in cost-efficient environments, such as the professional’s home, ensure customer satisfaction.

Also Read: COVID-19 – Tips For Teleworking Without Losing Productivity

Collaboration

Collaborative and social environments mean increased productivity. If, in addition, the professional can collaborate from wherever they want, the balance between work and private life is also improved.

Adaptive Workstation

If there is one thing the pandemic has shown us, crowded offices are not essential. Working from home with the necessary technologies and with the right support is much more beneficial for everyone. The office should be used as a real and adaptable collaborative space for each business situation.

Ultimately, organizations must ensure that they meet the three Cs in the workplace of the future: Connectivity, Communication and Collaboration. If remote work is not done correctly, productivity, efficiency and corporate culture are proven to suffer. And if working from home means reducing spontaneous collaboration between colleagues, the damage it can cause to the organization in terms of operational inefficiencies, loss of turnover or reputational damage can be impossible.

The post Technologies That Are Needed To Transform The Workplace appeared first on TechReviewsCorner.

In this context, the business enterprise specialized in e-commerce Webloyalty has posted 5 developments that will preserve the online market afloat after the pandemic.

Visual e-commerce

The online channel has equipment with outstanding workable to enhance the presentation of the product catalog, making it attractive, visual, and interactive. For example, corporations can choose for the use of digital reality, augmented actuality in cellular applications, as nicely as devices for customization and enhancement of the consumer experience.

Voice search

The assistant’s voice, Amazon and Alexa, have earned a vicinity in homes, is a favored buying in the course of confinement. Thanks to these devices, the hours at domestic went through faster. As customers have been in a position to trip the comfort of these instruments, it has now emerged as an easy channel for purchasing from home.

Also Read Twitter And The Benefits It Brings to E-commerce

Chatbots

There are many reports, which highlights that the seize of consumer carrier has declined in the course of the pandemic. In fact, the ready time has to turn out to be a crucial thing when it comes to constructing company loyalty. In this context, tools that supply speedy and environment-friendly consumer providers will be extra crucial than ever.

Hyper-personalization in the offers

Brands and companies have a tendency to alter the furnish of articles relying on the hobbies of users. With the enhancement of Artificial Intelligence and Machine Learning, beneficial equipment will be created for businesses, which assist customers in their searches.

Additional income strategies

The competitiveness of the online market is breathed in the environment. This truth prompts groups too are looking for regular and dependable profits in different fields, such as advertising and marketing and loyalty programs.

In the digital environment, a customized and contextualized method is key for consumers. For this reason, today, each massive manufacturers and SMEs flip to it so that their online campaigns are applicable and seize people’s attention.

Also Read: Marketplace And eCommerce: Differences And Advantages

The post These Trends Will Make e-Commerce Afloat After The Pandemic appeared first on TechReviewsCorner.