Like everything around us, business and technology have historically evolved faster than ever before. The traditional business model based on “transactions” is gradually shrinking and is being replaced by the company based on the “value” that our product or service creates for the customer when purchasing.
Gone are the days when the seller always had the upper hand in front of the customer. Thanks to the Internet, today’s customer is much more well-read and experienced and can surprise even a professional salesperson with his knowledge of how the product or service you offer should work perfectly.
This trend can probably no longer be stopped or reversed. Companies that want to stay on the market for more than five years must constantly innovate and adapt to new technologies and more demanding customers. They should also always look for gaps and shortcomings and improve their internal processes. Are you getting goosebumps in considerable investments in new software or tens of hours of training for your employees? It doesn’t have to be that way. Not when you find the right partner in your consultant who will help you get immediate results at a reasonable price. There is a rule that investing in a consultant pays off if the savings the consultant brings you is at least ten times the consultant’s cost.
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Remember the last time you solved a personal problem? Have you asked anyone close to your family or an experienced friend for advice? Businesses need it from time to time as well. Especially when it comes to tough decisions that could affect its functioning for a long time. In that case, even experienced companies will invite a consultant and ask for another opinion. The advantage is that the consultant has experience from many projects in the past, so his theoretical argument is often enriched with experience with similar situations and their real solutions from other companies. In addition, such a person will bring new thoughts and ideas to the project, which the owner or management of the company, due to their subjective view and excessive involvement, no longer see.
Although the company’s problems are essential, it often happens that the company does not have enough human resources to solve them. Everyone has to focus on their day-to-day operational responsibilities, so there is no time left for project work, which will often be seen later in the future.
Another and probably the most common reason why companies hire consultants is that they need people with specific – highly qualified skills for a while. This may be a particular specialist, e.g. project management, a quality manager, or someone who has implemented similar processes or changes in other companies several times. So he won’t learn from yours. The advantage of working as an external consultant, in this case, may be that your key people gain new skills in cooperation with a specialist and instead of investing in theoretical training, they gain further experience directly in practice and under the supervision of an expert.
Sometimes, business owners have to make unpopular decisions to save or even grow a business. As there is a lot at stake (for example, the company’s demise and thus all jobs), the company’s management must make objective decisions without too much emotion or political games of power or family conflicts. So they call on consultants with a clear goal – to often do “dirty work” for them.
As the consultant usually leaves the company at the end of his role, but management and leadership remain, it is logically easier and more acceptable not to disturb the relationship between the company’s management and employees by unpopular decisions necessary for the company’s recovery or restructuring.
Also Read: How To Make Sound Investment Decisions
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