Today the importance of customer experience for organizations is well known. There are various frameworks, techniques and methods to detect opportunities and increase customers’ value from the services and products we generate. But, just as the customer experience is a clear objective of organizations, we must not lose sight of the knowledge of the employees […]
Organizations continue to progress in adopting new technologies and ways of working that help improve their profitability and competitiveness. Automating business processes is at the core of this strategy. It brings great benefits: reduction of fixed costs, increase in operational efficiency, elimination of routine administrative tasks, minimization of errors, greater speed, etc. Most Used Technologies […]
Customer service that’s not just okay, but exceeds expectations makes a difference. Such a service determines whether a customer stays, buys from you again, recommends you to others, or leaves a positive rating. Excellent customer service even leads to emotional brand loyalty. In such a case, the shopper will look for your product everywhere because […]
What Is Data Quality? Data quality considers criteria like correctness, consistency, integrity, and usability when determining the state of your data. A perfect score in each of these areas indicates high-quality data, which is the optimum type to employ for processing and analysis. One of your company’s most valuable resources is data. Poor data quality […]
Whether digital, postal or personal: Clever use is almost more important than choosing the right communication channel. The most important thing: it has to be customer-centric. After all, nobody wants to have the feeling of being the target of marketing or a number in the system – let alone having to familiarize themselves with the […]
Identifying the motivating factors of your team is essential for the company’s productivity. Take off your turnover and increase your performance. Discover our five tips to gather around your employees ready to surpass themselves for more significant commercial objectives! Data Analysis The data analysis is divided into three parts. The first concerns all the data […]
Becoming a welder allows one to enjoy the perks of a profitable and exciting career, but it requires a certain amount of natural skill and a good education. According to the experts at Universal Technical Institute, “ Welding is a skill that requires a trained eye and lots of hands-on experience.” Necessary Skills Before discussing […]
Do you sell goods and services on the internet? You need to know what your customers expect to achieve your sales goals. It is interesting to see the route and interactions. Internet users make on your website. Which pages interest them the most? What are they clicking on? Good news, all of this is possible! […]
Increasing its turnover and sustaining its activities are complex tasks if customers refuse to sign its contracts. The solution? Adopt the right strategy to convince them. Determine Customer Requirements A successful sale starts with setting customer expectations. For this, it is best to avoid telephone exchanges. The conversation risks being cut short by various constraints […]
There is a market of 30 billion dollars that grows every year, with a trend that will continue at least in the medium term: electronic commerce or e-commerce. The Covid-19 pandemic boosted this business model between 2019 and 2020. The trend continued in 2022. In the case of the United States, the world’s leading economy, […]
